Privacy Policy

Who we are

MyHub Player is a media playback application for televisions, operated by Luis Rivera, based in Honduras.

For privacy enquiries: admin@myhubplayer.com · WhatsApp +504 3184 2085

What MyHub Player is

MyHub Player is playback software. We are not a content service.

We do not store, host, transmit or distribute any audiovisual content. Everything you watch comes exclusively from your provider's server, and travels directly from there to your television without passing through our systems.

Your access credentials

Your username and password belong to your provider's service, not ours.

The application lets you pair your television from your phone, so you don't have to type your details with the remote. During that process, your credentials pass through our servers for the sole purpose of delivering them to your television.

Regarding that process, we commit to the following:

• Your credentials always travel encrypted.
• We do not store them. No permanent record of them exists in our systems.
• They remain encrypted for the brief moment we hold them, and are automatically deleted as soon as your television receives them.
• They never appear in our log files.
• We do not validate or use them. We only transport them. Your provider's server is what verifies them.

Your device data

So your provider can manage how many devices use your account, we record a technical device identifier, its model, the application version, and the activation and last-connection dates.

That identifier is not linked to your identity.

Technical logs

Our servers automatically record technical information about each connection: IP address, application version, date and time, requested resource and response code. We do this for security, diagnostics and abuse prevention.

These logs contain neither your credentials, nor the content you play, nor any data identifying you personally beyond the IP address.

They are kept for a maximum of 30 days, after which they are automatically deleted.

Approximate location

To show local weather on the home screen, we derive an approximate location (city and country) from your IP address. We do not use GPS or precise location. This approximate location is used only to look up the weather for your area; it is not linked to your identity and is not kept beyond a short-lived cache.

What we do not collect

There is no advertising in the application. We do not sell or share your data for advertising purposes, nor do we build profiles about you. In particular, we do not collect:

• Which channels, movies or series you watch, or for how long.
• Your name, email, phone number or address.
• Payment data. Your commercial relationship is with your provider.
• Contacts, precise or GPS location, microphone, camera or files on your device.

How we use this data

Only to configure the application with your provider's brand and server, allow them to manage your devices, keep the service running, and meet legal obligations where applicable.

Who we share data with

With your provider, who can see how many devices are active on your account in order to manage your subscription.

With the infrastructure providers that host our servers.

With authorities, only when a valid legal order requires it.

The application obtains cover art and synopses through TMDB, and sports results through TheSportsDB. Those requests are made from our servers, not from your device, and include no information identifying you.

It also obtains local weather through IP-geolocation and weather-data services. These queries are made from our servers, not from your device, and include no information identifying you.

How long we keep your data

Your device record is kept while your provider keeps your account active. When they deactivate the device or end the service, that record is no longer active.

Your rights

You may request access to, correction of, or deletion of your data. Since your commercial relationship is with your provider, the most direct route is to contact them. You may also write to us at admin@myhubplayer.com.

Children

MyHub Player is not directed at children under 13, and we do not knowingly collect data from minors. Control over what content is available rests with each provider.

Security

All traffic between the application and our servers is encrypted, with valid certificates on all our domains. No system is completely secure, but we apply reasonable measures to protect the information.

Changes to this policy

We may update it. If the change is substantial, we will announce it on myhubplayer.com at least 30 days in advance.